FAQs


Delivery FAQ

Where do you currently deliver? We hand deliver to BH postcodes, such as Bournemouth, Poole, Christchurch, Wimborne and Ferndown. For BH19 and BH20 and all of Mainland UK we offer an overnight delivery service using Tracked24. 

What if I’m not in when my delivery arrives? We will ask you to let us know a safe place that we can leave the box that’s safe, dry and out of the sun. The flowers are in water or gel so should stay nice and fresh until you get back. If you give us an email or mobile number, Tracked24 will notify you with a 2-hour delivery slot.

Billing FAQ

When do I get charged?  If it is your first order (or a one-off gift) you will be charged on the day you buy the posy.  If it is a recurring charge, subsequent amounts will be taken on a Saturday for delivery the following Friday.  

Can I pause or cancel at any time?  Yes you can do this through your account or email sophie@meadowsweet.co.uk and we will process your request.  If you are already within 7 days of your next delivery you will still receive this order and we will cancel the following one. 

Can I start at any time?  Yes, we take new orders up until Wednesday midnight for delivery that Friday. This is unless we have already sold out for that week, in which case the next delivery date will be available to select on the website.

Gifts FAQ

My relative is in a care home. Would this service be suitable for them? Yes, just double-check the establishment is happy to have fresh flowers in the rooms. Our MeadowSweet posies make a wonderful, thoughtful and environmentally friendly gift and many of our customers have enjoyed sending posies to their loved ones in residential care. What better way to bring cheer, fragrance and sense of calm to a room. They are also a great way to 'bring the outside in' for someone who is less able to get out and about as much as they'd like to.

Can I buy MeadowSweet as a present for someone? Yes you can. You can by a single British flower posy as a one-off gift or choose a British flower subscription for more regular flowers. We offer delivery throughout Mainland UK.

Business FAQ

I own a B&B and holiday rentals. Does MeadowSweet deliver to places like us? Yes, we are happy to provide fresh flowers for B&B rooms and holiday rentals. We deliver on Fridays in the Bournemouth area or UK Mainland using our overnight service.

I'd like MeadowSweet for my business and for my home. Can MeadowSweet arrange this? Yes, simply create two separate subscription purchases on the website (they each have their own delivery address) and you can manage them from a single account.

Can I reclaim the VAT on my posy? No. MeadowSweet is not VAT Registered and does not charge VAT on its products therefore there is nothing to reclaim. 

The Posies

How big is the posy, it's hard to tell from the pictures?  To give you a better idea, posies stand approximately 30cm tall in their glass jars and the flower display is approximately 25cm in diameter. 

Can I choose what colours I get? We're afraid not, as posies are using seasonal mixed blooms, the varieties and colours of blooms will change each week. We hope you'll enjoy this as it's part of the surprise! We are not restricted to stick to particular colours but we do guarantee they will always look pretty and we think variety is the spice of life!  

Why does MeadowSweet use British flowers? We love using British flowers because they eliminate air miles and have been found to have a 90% lower carbon footprint than air freighted ones. As well as homegrown flowers we use outdoor grown flowers from other growers plus blooms grown in larger UK glasshouses. These modern glasshouses typically use renewable energy. More locally-grown flowers mean more food sources for our pollinating insects. Using British year round can be a challenge but it's what makes things interesting and we feel it makes us appreciate what is on our doorstep at different times of the year. It helps us to feel the seasonal change and to enjoy a closer relationship with nature. So, why not "Let Nature in" with MeadowSweet!

 

Are all the flowers British? Yes, we use 100% British-grown flowers and foliage year round in our posies. It can be a challenge but that's half the fun and there's always interesting flowers and foliage in season. In the winter months, some of our flowers will be grown under glass by the larger flower farmers. As the year's go by, we are finding new quality growers that are making our life easier when it comes to year round supply British flowers.

Do I need to care for my posy?  We recommend keeping the water topped up as it will evaporate and be absorbed by the stems.  Changing the water every couple of days and especially when it gets cloudy will keep your posy fresher for longer. We include flower food which will increase the vase life of your flowers by up to 60%. Currently, you only need half the content of the sachets for our 500ml jars. To be the ultimate star flower-carer you can save the rest and change the water again. Recutting the stems is also a great idea to help ensure the best water uptake.

Other FAQ

Can I return my glass jars and packaging? Yes please, we'd love that.  If you are a regular customer in Bournemouth, Poole and Christchurch we will happily pick up your used jars, ribbons and boxes each week for reuse and recycling. For UK customers, a jar will be provided with your first order for you to reuse and you can always request another if that one gets lost or broken.

Can my jar go in the dishwasher? Yes it can. A simple way to keep your jar nice and clean for the flowers is to put it in the dishwasher. Leave the ribbon on too as that goes through nicely too!

Do the jars have plain water in them? Flowers delivered in Bournemouth, Poole and Christchurch arrive in water. This water contains a flower feed to keep the flowers in tip top condition and help prevent the water from going cloudy. It’s fine to put down the sink but please don’t drink it! UK Mainland deliveries are sent in eco-friendly clay-based gel with a flower food sachet to use once you transfer the stems to water.